Refund Policy

Unless otherwise stated or required by applicable law, all fees paid for subscriptions, Solutions, and services through the Platform are non-refundable once the billing period has commenced. We encourage you to review Solution details, free trials (where available), and demo options before committing to a purchase.

For one-time Solution purchases (e.g., launch kits, setup fees):

If you are a consumer in the European Economic Area (EEA) or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 calendar days of purchase, without giving any reason (the "cooling-off period").

However, by starting to use a digital Solution before the end of the cooling-off period, you acknowledge that you lose your right of withdrawal once the Solution has been fully delivered or you have begun using it, in accordance with Article 16(e) of Directive 2011/83/EU and equivalent UK legislation.

If you exercise your right of withdrawal, we will refund all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

For consumers in the United Arab Emirates, refund rights are governed by UAE Federal Law No. 15 of 2020 on Consumer Protection. Nothing in this policy excludes or limits any rights you may have under UAE consumer-protection law.

Some Solutions provided by Partners may have their own refund policies that supplement or differ from this policy. Where a Solution specifies its own refund terms, those terms apply to that Solution. If no specific terms are stated, this general Refund Policy applies.

For refunds relating to Partner Solutions, GMT acts as the billing intermediary. Contact GMT in the first instance; we will coordinate with the relevant Partner as needed.

Reseller commissions are calculated on net amounts after refunds and chargebacks. If a sale is refunded, the corresponding commission is reversed. Commissions may be withheld or clawed back in cases of fraud, abuse, or violation of the reseller programme terms.

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting GMT, we may suspend your account and access to the Platform pending resolution of the dispute. We reserve the right to provide evidence of delivery and usage to the payment processor.

To request a refund, contact us at inquiry@grandmindstechnology.com with:

We will review your request and respond within 10 business days.

We may update this Refund Policy from time to time. Material changes will be posted on this page with a revised "last updated" date.